How to Use Emoji in Social Media Marketing

Every 17th of July, people celebrate “World Emoji Day” globally. It is an unofficial holiday where social media platforms commonly release new updates on their emoji features and tools. A digital marketing speaker Hong Kong notes that emojis help us communicate our hard-to-put expressions, feelings, reactions, and words into light graphic representations. Thus, they make it easier for everyone to connect to the world. Today, there are around 3,521 emojis. From a simple email icon, they have exploded as the world’s fastest-growing language. Emojis have also been used in social media marketing. Here’s how!

A BRIEF HISTORY OF EMOJIS

The concept of emojis can be traced way back to 1963. Harvey Ball, an American commercial artist, designed a smiley face for the buttons and cards of an insurance company. In 1979, Kevin MacKenzie, an English newspaper editor, used the “tongue in cheek” symbol on the internet message board of MSGGrop. He proposed to use it in e-mails to add some subtle humor. In 1982, Scott Fahlman, a computer scientist, used the first frown and smiley faces on the message board of Carnegie Mellon University. Finally, a Frenchman named Nicholas Loufrany made the first animated emoticons in 1998. He was the first one to apply for its patent and made it downloadable in the year 2000.

On the other side of the globe, Shigetaka Kurita, an interface designer, invented the first emoji in the same year in Japan. During that time, he worked at NTT DoCoMo, the company that made it possible to send emails via phone. Since sending emails via phone is limited to 250 characters, the company commissioned Shigetaka to translate 176 concepts into graphic symbols. Inspired by kanji and manga characters, he created the first emoticon. It was a humble smiley face with a box mouth and inverted “V” eyes. It was very different from today’s smiley faces. 

During the 1990s, emojis became popularly used as social media networks began to rise. Around 92% of people used them on chats, emails, SMS, and texting. Top social media platforms like Facebook, Instagram, Twitter, Linked In, etc. have integrated different sets of emojis for use in their platforms. A social media agency Hong Kong even attested that they have also greatly helped advertisers and marketers to boost their ads and campaigns on social media. 

WHAT ARE EMOJIS AND EMOTICONS?

Emojis are an alternate way to convey body language and verbal tone. They are one of the two categories of hieroglyphics used online. The other one is called emoticons. 

Emoticons are a combination of letters, numbers, and punctuation marks forming pictorial icons. They generally convey emotions and sentiments. This is why they are called emoticons. They are pictorial icons showing emotions. Most emoticons need to be read sideways because of the limits of a computer keyboard. 

Emojis are a combination of faces, objects, and symbols to form pictographs. They consist of pixels, thus, their characters cannot be found or made using a computer keyboard. A Unicode system houses a variety of emojis for use among computers and mobile devices. The name emoji came from the Japanese words “E” for a picture, “Mo” for writing, and “Ji” for a character.

HOW TO USE EMOJIS IN SOCIAL MEDIA MARKETING?

Using images in marketing campaigns can communicate a lot of messages authentically to the audiences. With a single keyboard click, social media marketers can deliver emotions to all types of online users. What we are talking about is “emojis.” Here’s how to use them in every aspect of your marketing campaigns.

  • Consider your audience demographics and marketing channels first. There are two main factors that you need to consider first before you use emoji in social media marketing. First is your audience demographics. Not all people understand emojis. The older generation tends to disregard them. But among the younger generations, the use of emojis is established in pop culture. So, brands and businesses need to get to know their target personas first. Through analytics and research, they will know whether to use emojis to enhance their ads, campaigns, and messages. The second is the marketing channel. There are a lot of social media platforms that brands and businesses can use to promote their products and services. Among the most popular are Facebook, Instagram, Linked In, and Twitter. Each of these social media networks uses different formatting and mobile optimization tools. A line or space can create a variation in how posts are displayed. It is important to test and preview your messages before publishing to make sure that the emojis are properly displayed. 
  • Encourage your followers to use emojis in social media interactions. A great way to encourage engagement is to encourage your followers to use emojis creatively in their actions and responses. It can be a simple like or dislike sign to show if they agree or disagree with a statement. Or, you can also ask open-ended questions like, “what is your favorite animal?” They can use emojis representing common wild or zoo animals. These work perfectly on social media pages like Facebook and Instagram housing quick access keyboards to different types of emojis. 
  • Use emojis to add extra context to social media messaging. Emojis and social media messaging complement each other perfectly. Brands and businesses can use emojis to spice up their messaging content. With engagement in mind, they can use positive emojis to liven up their chat messages. It can be an authentic way to connect to their followers and target audiences. Emojis can also help to emphasize a point. For example, a “hand point” sign can display an urgency to click a call-to-action (CTA).
  • Use emojis in your social media posts. Most social media platforms believe in the power of emojis. Facebook, for one, created different types of emojis to enhance ads, campaigns, feed posts, Stories, etc. These include customized reactions, and themed emojis. Recently, the platform is testing a different kind of audio emojis which they call soundmoji. Twitter also has its own version of tweemojis. While Snapchat patented its fashion bitmoji. Using emojis is a fun and engaging way to connect to your followers and target audiences on social media. 
  • Use emojis in paid social media advertising. According to a report, Facebook ads with emojis received a higher click-through rate than those ads without emojis. After a series of A/B experimentations on 2 identical ads, Facebook ads with emojis resulted in a 241% higher click-through rate than those without emojis. On Linked In, a variation of two content – one using emojis and the other without emojis – resulted in 84% more downloads for ads containing emojis. In general, social media ads containing emoji result in a 400% lower cost per lead. Brands and businesses can continuously use emojis to align their messaging and voice. 

Reference: https://sproutsocial.com/insights/emoji-marketing/

Tips to Increase Facebook Organic Reach

Facebook engagement rates are rising. But the platform’s organic reach is going down – not just down because it is showing a rapid decline. There are two main reasons why organic reach is declining on Facebook. First, the platform published more content today than ever. Every minute, there are 293,000 statuses and 510,000 comments posted on Facebook. As such, people’s attention is divided into a lot of content decreasing reach among Facebook posts. Second, Facebook has personalized news feeds. Content is tailored based on the user’s interests and preferences for a better experience. Thus, only content that matches them reaches selected users. This decreases the organic reach of irrelevant content. According to a digital marketing speaker Hong Kong, while the obvious answer to boost Facebook reach is paid ads, there are a number of ways you can do to boost organic reach. How? Here are some tips. 

WHAT IS FACEBOOK ORGANIC REACH?

social media agency Hong Kong defines reach as how many people saw an online post. It is also called a “unique impression” because impressions are counted as multiple views per user. Reach only counts the number of users. There are 2 types of reach on Facebook. Organic reach is the number of users who saw content without paid distribution. Your Facebook friends and followers plus their Facebook friends and followers might have seen your posts. Paid reach, on the other hand, are users who saw your content because of paid promotions. Through ad targeting options, it reaches people with the same activities, demographics, interests, and preferences. Facebook organic reach is very important to boost brand awareness and drive traffic to business websites. Without a cost, they can help find leads and direct them into the sales funnel of brands and businesses. This is very important because, without leads, you may not have the chance to convert. 

TIPS TO INCREASE FACEBOOK ORGANIC REACH

Here are some helpful tips to increase Facebook’s organic reach.

Be Authentic When Going Live

A video marketing agency Hong Kong notes that Facebook Live is a superior vehicle to reach more customers. What’s better is they also get the best engagements. Live videos allow you to connect to your audiences in real-time. It is your opportunity to answer their questions right then and there. Once you go on a live broadcast, your followers and friends will be able to view it. Their followers and friends can also join as they share your live video on Facebook. Facebook’s algorithm will also suggest live videos to other people with similar interests. That is why it’s getting plenty of engagements and views. Besides, people are more likely to spend a longer time watching Facebook live than recorded videos. Last year, there were 2 billion viewers of Facebook live. Their search popularity increased by 330% and they produce 6x more interactions than traditional videos.

Find the Best Times to Post

Reaching the right audience at the right time also matters to boost Facebook’s organic reach. You may not want to post at 4:00 AM when everybody is sleeping soundly. Sharing an article in the middle of the night may get it lost on Facebook’s news feeds. Studies showed that the best time to post on Facebook is between 11:00 AM and 4:00 PM from Tuesday to Sunday. Monday seems to be a busy day for most people as it is the start of the workweek. As such, their attention and time are covered by work and other stuff rather than browsing on social media. Posting the right content at the right time can definitely increase your Facebook organic reach.

Mix Up Your Post Formats

To extend your organic reach, it may work to test out Facebook’s variety of post formats. Your target audiences may no longer find blogs and images interesting. They need to see a new content format that excites them. You can use GIFs, infographics, memes, quotes, and Stories to refresh the content of your Facebook pages. Your audience will also love a link post that highlights something they love. Recently, rolled-out formats like 360 videos and creative AR effects can get you on top of news feeds. By tracking the average reach of each format, you’ll also know which type works best.

Try a User-Generated (UGC) Campaign

Word of mouth is the best form of advertising. At Facebook, it is one best way to increase organic reach. Turn your happy customers’ posts into an invitation for others to see how wonderful your brand is. People are more interested in seeing reviews and testimonials from family, friends, and influencers. To get them more excited, try the following UGC campaigns:

  • Invite customers to review a product and share the best ones highlighting the product’s values.
  • Launch UGC contests featuring photos and videos of your brand. 
  • Request customers to participate in a brand hashtag campaign. 

Reference: https://www.falcon.io/insights-hub/topics/social-media-strategy/increase-organic-facebook-reach-tips/

When to Use Each Facebook Ad Campaign Objective

Facebook is the number one social media platform when it comes to popularity, size, and usage. With roughly 2.85 billion monthly active users, every marketer includes the king of social media in their strategy. An average Facebook user clicks around 12 ads per month. According to a social media agency Hong Kong, clicks among local businesses have increased due to the COVID-19 pandemic. Around 2/3 of Facebook users visit a local business page once a week. For brands and businesses to optimize their Facebook ads, they should know when to use each campaign objective. Here’s a glimpse of how to do it.

WHAT ARE FACEBOOK AD CAMPAIGN OBJECTIVES?

A digital marketing speaker Hong Kong defines Facebook Ad Campaign Objectives as goals that a business wants to achieve when launching an ad or campaign within the platform. They are divided into three broad categories:

  • Awareness to generate interest in their products and services
  • Consideration to get people to seek more information about the brand or business
  • Conversion to encourage people to buy their products and services

Under these 3 broad categories are specific goals as follows:

  • Awareness.
  • Brand awareness aims to boost the number of people who know the brand or service.
  • Reach aims to show an ad to as many people within the target audience group.
  • Consideration.
  • App installs aim to direct people to a store where they can download a business app.
  • Engagement aims to influence people to comment, like, or share the content.
  • Lead generation aims to collect information about people which can be used for future ads and campaigns.
  • Messages aim to connect with your target audience via messaging apps.
  • Traffic aims to drive people to visit the business blog site or website.
  • Video views aim to invite people to share the videos of your business.
  • Conversion.
  • Catalog sales aim to generate sales by showing product catalogs.
  • Conversions aim to encourage people to take actions like add items to a cart, call a business, download an app, subscribe to a newsletter, etc.
  • Store traffic aims to promote a brand’s physical store and drive people nearby.

The Facebook Ad Campaign Objective you select shows what action you want people to do after seeing your ads. Based on these objectives, the Facebook algorithm will show the ads to people who are most likely to take those actions. That is why it is very critical to choose the right campaign objective that aligns with your business goals.

WHEN TO USE EACH FACEBOOK AD CAMPAIGN OBJECTIVE?

As mentioned, a Facebook Ad Campaign Objective tells the platform what you want people to do. Based on its algorithm and the chosen objective, Facebook will show your ads and campaign to the people who will most likely do it. If you choose a wrong objective, Facebook may show your ads to the wrong people. This is the reason why you should be very careful in choosing the right goal. 

Awareness Objectives

These are optimized for impressions. This is for your ads to be shown to the largest number of people within your target audiences. Clicks, comments, likes, and shares for these ads will be typically low. If your goal is to boost sales or drive traffic, don’t choose this objective. The main goal under this category is to build people’s interest. 

  • Brand awareness is a good option if a business wants to build a memorable brand. Through it, they can measure “ad recall lift.” This goal is commonly used by large brands to measure ad lifts and by smaller brands to increase awareness.
  • Reach is a good choice if a business is organizing an event or an upcoming product launch. Businesses can get many eyes on the ads without expecting any action. However, if the goal is to influence people in buying advance tickets for the event, this may not be a suitable campaign objective.

Consideration Objectives

These are designed for low-intent actions. Besides conversions and sales, this category helps your business to prompt people in taking actions such as:

  • App installation
  • Engagement – Comment, Like, or Share a post. Use this objective if you want to add social proofs, boost sign-ups for Facebook events, or increase your number of followers. 
  • Lead Generation – Fill up an information form, subscribe to an email list, etc.
  • Messages – Connect to a business via Messenger, IG Direct, or WhatsApp.
  • Traffic – Drive people to visit your blog site or website.
  • Video Views – Invite people to watch and share your business videos. For a video marketing agency Hong Kong, Facebook is one of the top three platforms on video marketing. Video views are a perfect campaign objective if to get more views on Facebook Live replays and introductory videos about a brand. 

If your goal is to drive conversions and sales, this campaign objective brings the risk of low-quality leads.

Conversion Objectives

Conversion objectives on Facebook lead to higher link clicks and quality leads. They aim to encourage people to buy and use your products and services. It is important to set these ads up properly and take all costs into account.

  • Catalog Sales is a good choice if you have a large number of products and services that you want to present to your target audiences. They are known as dynamic ads on Facebook. Dynamic ads retarget audiences after they completed a purchase on a specific brand. These ads will show relevant items that the buyer may use to enhance his or her previous purchase.
  • Conversions are typically the best campaign objective to start with. But to use this goal, you will need to install Facebook Conversions API and Pixel on your website. You will also need to configure your events under the Events Manager. Once these are accomplished, you can optimize both your ads and events conversion using this goal.
  • Store Traffic is perfect when your business has more than one store branch and you want to drive people nearby to visit these stores. The only thing you need to do is add all your store locations on your Facebook Page together with their hours of operation. Using a specific radius, Facebook will show your ads to local target audiences closest to your stores.

THE BOTTOM LINE

One of the biggest mistakes that a business can make is choosing the wrong Facebook Ad Campaign Objective. By understanding how each campaign objective works, you can choose the right one that aligns with your business goal. To get the best results, experiment on different campaign objectives in your Facebook ads. 

Reference: https://www.socialmediaexaminer.com/11-facebook-ads-campaign-objectives-and-when-to-use-them/

4 Ways to Rank on YouTube Searches

YouTube ranks 5th among the top social media networks of 2021. Launched in 2005, it now has 1.86 billion monthly active users. It’s the world’s 2nd most visited website right after Google – its parent company who bought it in 2006. It’s also the 2nd most used social media network right after Facebook. A video marketing agency Hong Kong imagines how people watched YouTube videos for billions of hours daily. That’s an incredible amount of content consumed online. On average, YouTubers aged 18 years old and above spend 41.9 minutes on the platform daily. They stick around checking an average of 9 pages to look for videos. 

In 2020, YouTube made a significant impact on video marketing. There were more than 9 billion video views on the platform from March to July 2020. These majorly include cooking, gardening, how-to’s, learning guides, self-care, and tutorials. But what is most popular on YouTube are gaming channels. Because of the high demand for video content, YouTube has been an important platform for video marketing. It is the perfect way to catch the attention of 4.88 billion mobile users. They are also a budget-friendly way to expand reach. Below are 4 ways to rank on YouTube searches according to a digital marketing speaker Hong Kong.

Choose Relevant Keywords to Generate Ideas for YouTube Videos 

A social media agency Hong Kong notes the importance of choosing relevant keywords for YouTube videos.  Start by doing a Google search of what your business does. Use questions commonly typed by people searching for your niche. The search results will show popular articles. List the headlines and titles of those articles. From these lists, you can create YouTube videos under those headlines and titles. They will have the potential to rank higher on search results.

You can also create YouTube videos based on frequently searched keywords related to your business. They can be a city, question, phrase, sentence, series of words, single words, or zip codes. Through the use of a Google tool, Keywords Everywhere, you can get additional data about potential keyword searches. The tool is available in a free or paid version. Once you install it, a list of high-ranking keywords will appear on the right side of your Google search results. 

Another way to rank on YouTube searches using relevant keywords is by creating videos that answer frequently asked questions (FAQs). Generate the list from your customers, and write down the top 10 FAQs. If you are just starting your YouTube channel, frontloading 10 FAQ videos can be a great way to establish yourself. To get further mileage, embed these videos on your social media accounts or website’s FAQ page. You can also upload their links to your email campaigns.

Choose Titles That Trigger Personal Reactions from Viewers

A video title also plays a key role in ranking on YouTube searches. Because the attention span of online users is only limited to 10 seconds, YouTube creators should choose titles that trigger personal reactions from the viewers. They have to be compelling enough for viewers to click them. 

First off, people love lists. This is because a list of content is easy to digest, expect, and skim. So, a good trick is to put numbers on your title to highlight a list. Some good examples are “Top 5 YouTube Videos,” “The Single Most Important Thing to Remember for a COVID Test,” or “5 Steps to Make You Rich.”

You can also create a sense of FOMO (fear of missing out) on the title of your YouTube video to rank on searches. Phrases like “the first,” “the last,” “the latest,” “the secret to,” “the single most important thing,” or “your key to success” are good starting points.

Similarly, titles with “how to,” “what is,” “where is,” etc. can trigger curiosity. These questions can trigger emotions if they include the “best” or “worst” within a video title. 

Craft a Call to Action (CTA) on Your YouTube Videos

The top priority of brands and businesses in YouTube marketing is conversion. Conversion may either be to prompt viewers to give information like names, email, contact details, etc. They can also be an invitation for viewers to subscribe or watch more videos on a playlist. But the ultimate conversion goal is to influence the viewer to make a purchase of products and services. Like content marketing, YouTube marketing is no different. A CTA can be an extension of the solution to a viewer’s problem. Here’s a proven formula to create a CTA on your YouTube videos.

  • Start the video by addressing the viewer’s problem.
  • Evoke the viewer’s emotion by describing how it feels to experience such a problem. Is it embarrassing, frustrating, heart-breaking, etc.?
  • Show the viewers how the video can help them. You can identify your expertise and willingness to help or highlight the brand’s features and how they can be the best solution to the problem.
  • In the end, craft a CTA that the viewers can’t resist like “exclusive offer,” “grab now,” “limited time offer,” or other similar phrases.

Repurpose Your YouTube Videos

The best way to rank on YouTube searches is to continuously repurpose your YouTube videos. Some great ways to do this are by including the video link on your email campaigns, writing a blog post about the video, and sharing them on your social media pages. 

The Bottom Line

YouTube is a great way to increase reach through video marketing. Creating the right video for your target audience can open up a wide range of opportunities for brands and businesses.

Reference:

https://www.socialmediaexaminer.com/youtube-seo-how-to-rank-in-youtube-search/

The Basic Elements of a Website Design

Websites are an important marketing element among brands and businesses. It is a tool to get more clients and customers. It is also the first point of contact your company has. Like a physical storefront, you should put your best foot forward when building a website. A solid and well-executed web design is a great asset to success as a digital marketing speaker Hong Kong noted. Designing a website is alchemy. It’s much like creating a mysterious recipe for gold. Modern websites are more than aesthetics and visuals. They affect brand reputation and SEO ranking. Below are the basic elements of a website design. 

Interaction

Modern consumers want fast answers to their queries. A business website is their first point of contact. So, brands need to add an element of interaction to their website. A chat function can engage your customers immediately. If they have questions about a product, brands can connect quickly to assist them and turn the conversation into a conversion. Today, Facebook allows the integration of a website’s chat function with Messenger. This can help brands connect to their audiences all in one place. They can also activate chatbot services to provide 24/7 interaction with their customers. Interaction is the most important element of a website. It’s because it captures human connections, which is the main goal why a business creates a website.

Mobile Optimization

Today, around 3.8 billion people are using a smartphone. This is equivalent to almost 50% of the world’s population. As more people access social media platforms and online websites via mobile devices, a video marketing agency Hong Kong suggests focusing on mobile optimization to create a good website. The mobile optimization element of a website is the process of making a website content flexible and responsive based on what device a user has. It allows quality display and formatting for both big and small screens. Less is more when it comes to mobile. Keep your website as simple as possible. Cut down content to shorter sentences. Compress visuals to display them well even on small screens. Upload video content that is less than 120-second in length. As much as possible, avoid pop-up messages.

Navigation

The navigation element of a website refers to how a visitor can jump from one page to another. A good website allows navigation between pages in just one or two clicks. Each page should quickly load in displaying information and visuals. A menu or a site map is a great idea to make it easier for users to know the functions available on a website. There are several ways to improve the navigation on a website.

First, you can use image compression software to decrease the size of images on your website without compromising their quality. Second, avoid too many plugins. Plugins are pieces of software that add extra functionalities to a website. The more plugins a website has, the slower your website will be because more apps need to run. So, it is best to avoid adding plugins. Keep your website as simple as possible. Third, web page caching is a process of storing web files in a temporary folder. Such a folder allows quick access to information among website users.

Quality and Relevant Content

Content is the backbone of a website. This element plays a major role in influencing the buying decisions of your target customers. It is also the key to rank on search engines and increases traffic to your website. The content of a good website should be accurate, educational, and easy to read. The content should be well-researched and validated. It should inform customers on how a product or a service can solve their pain points. It also doesn’t stop in writing. It involves focusing on how your messages interact with the visual design. Content strategists should ensure that the “About” and “Contact” pages of a website are always updated. For blogs, try to break long sentences into simpler statements. Break up long lists through bullets. Used eye-friendly colors and fonts for the readers to avoid eye strain.

Visual Appearance 

According to a social media agency Hong Kong, modern consumers prefer media-rich content and good visuals. A website typically has 1/10th of a second to impress its visitor. By using great graphics, it makes your home page more appealing. People will see your website as professional and reputable. As such, they will stay and explore your pages which can likely result in sales. The visual appearance of a good website should be clean, intuitive, and simple. When we clean, it should be pleasing to the viewer’s eyes. They should not be so bold and cluttered to produce eye strain. An intuitive visual element of a good website makes it easy for users to navigate between pages. For example, product visuals should be clickable to easily lead visitors to the checkout page. Moreso, a simple website visual appearance has enough white spaces to give room for breathability. Each image should complement each other, and the text should be relevant to the images. There should always be a visual hierarchy on the site. Most website designers place the brand logo, the navigation bars, or search menu boxes on top of the home page. 

Reference: https://www.dreamhost.com/blog/elements-of-webdesign/

Facebook Social Skills Video Series

Last March 2021, the best social media brands on Facebook shared their secrets to success. This is through a series of Social Skills videos hosted by Facebook for Business. Each episode was launched every Wednesday from 24 March 2021 to 30 April 2021. Facebook has recorded 2.85 billion monthly active users in Q1 of 2021. This makes it more important for brands to enhance their social media management skills within the platform. According to a digital marketing speaker Hong Kong, social media management is the process of analyzing the audience behavior on social media platforms. Its main goal is to develop a strategy tailored to their interests and needs. On the other hand, its end goal is to drive better brand performances and return of investments (ROI).

Facebook Social Skills Video – Episode 1

Episode 1 of the Facebook Social Skills Video was hosted by Sana Javeri Kadri, the CEO and founder of Diaspora Co. The company was founded in 2017 to help Indian farmers market organic spices to global consumers. When Sana moved to the USA, she only knew two people – her two aunts where she was staying with. She started the business by creating an Instagram business profile for Diaspora. Most of Diaspora’s IG posts revolve around content that speaks about the company culture. Later on, Diaspora opened up a digital shop on the said page. Such an Instagram Shop has helped Sana integrate the business with its brand story. Here’s where she discovered that their followers craved ideas and inspiration on how to use the spices. This gave birth to the Diaspora Kitchen. It is a place where they feature cooking videos of community members highlighting how their spices add flavor to the food. The campaign ran for 4 weeks and produced amazing business results. A video marketing agency Hong Kong noted that Diaspora has successfully harnessed the power of storytelling to build a community of consumers and farmers. Diaspora Kitchen reaches out to food bloggers, recipe testers, and shoppers in an organic way.

Facebook Social Skills Video – Episode 2

Episode 2 of the Facebook Social Skills Video was hosted by Laurise McMillian, the head of social media management for a Facebook group of black millennial women – Unbothered. The episode highlighted “Community Building” as an important social skill in Facebook marketing. Lauren provided three tips to build successful Facebook and Instagram communities:

  • Crowdsource UGCs. User-generated content is an important community-building tool. They are the perfect way to build an online presence by collaborating with a brand’s loyal followers. Just like Unbothered’s “Black Friday” featuring start-up companies owned by budding black women entrepreneurs.
  • Enforce brand consistency for a consistent feel and look. Lauren discussed how consistency played a big role to brand recognition with Refinery 29, an online shop for women where Lauren works for. Here, they have what they call a “Bible”, a brand guideline with clear parameters on visual specifications. 
  • Experiment with Creator Studio. Lauren noted that Facebook and Instagram Creator Studio can be very helpful in experimenting with content. It also helps creators collaborate and connect to their audiences thru direct messages.

Facebook Social Skills Video – Episode 3

Episode 3 of the Facebook Social Skills Video was hosted by the Director/Founder of Mainstream Online Buzz (MOB ), Jolene Sim. MOB was initially a print ad agency when it was founded in June 2010. To get a steady supply of clients, the company was forced to offer bundled services of print ads and social media campaigns. They then shifted their focus to digital marketing. They now served clients in Indonesia, Malaysia, Singapore, Thailand, and Vietnam. Like a social media agency Hong Kong, MOB’s keynotes in ad placement are the following:

  • Facebook Ads. Here, Jolene noted the importance of setting specific goals for each ad placement. This is to maximize the return of investment (ROI).
  • Dynamic Ads. Dynamic Ads allow brands to do an A/B experiment over a single campaign. This can help brands determine the best ads that can drive sales and generate leads.
  • Messenger Ads. Messenger bot ads are a great way to build connections within the Facebook community. They can provide customer service support 24/7 with faster and more natural interactions.

Facebook Social Skills Video – Episode 4

Episode 4 of the Facebook Social Skills Video was hosted by:

  • Jarvis Macchi, the Head of Social Media for Luxottica
  • Roberta Merlino, Social Community Manager for Persol
  • Roberto Di Raffaele, Brand Lead of Persol

Persol is a luxury eyewear brand manufactured by Luxoticca. The video highlighted the importance of audience engagement as a social skill. To boost audience engagement, the team of three gave the following tips:

  • Brands need to identify their target audience. This helps them customize their ads and campaign according to their interests and needs. As such, it boosts brand awareness and conversions.
  • It is also important for brands to listen to social media communities. Insights from these communities can guide brands to a better marketing strategy.
  • Organic ads promote paid advertising. By creating organic content that delivers relevant values, paid ads have greater chances to perform well. 

Facebook Social Skills Video – Episode 5

Episode 5 of the Facebook Social Skills Video was hosted by the senior global social marketing manager of GoPro, Kate Marin Lander. For a brand to effectively perform in social media, Kate provided the following tips.  

  • GoPro integrates Facebook Shops with short-form videos to drive education and sales among its customers. 
  • Point-of-View Clips and UGC videos are awesome opportunities to inform customers about the benefits of a brand or product. GoPro created a site where customers can learn and upload videos using their GoPro cameras. The winning videos each month have proven to perform well. 
  • Social media content doesn’t need to be perfect but A/B testing can polish content to make them more authentic and natural to the audiences.

Facebook Social Skills Video – Episode 6

Episode 6 of the Facebook Social Skills Video was hosted by Joshua Kong, the regional manager of Elixus. In the video, Josh highlighted the importance of learning Facebook algorithms to optimize brand marketing. He said that knowing how to measure KPIs and ROIs can help shape future marketing strategies for the better. To strengthen brand marketing, here are three tips from Josh:

  • Use visuals to grow a brand’s audiences. Images and visuals have a higher engagement rate on Facebook and Instagram. The fresh and eye-catching elements capturing the attention of target audiences.
  • Use customer segmentation to successfully pair ads and campaigns with the right customers. Elixus groups its customers into four categories:
    • People who don’t know anything about the brand
    • People who have recently discovered the brand
    • People who have higher buying intents
    • Existing customers of the brand
  • Use Facebook Analytics to track data. These insights can help brands improve ad creation and targeting.

Shoppable UGCs – The Future of Social eCommerce

Remember the story of GoPro? GoPro is the world’s most versatile camera brand. Most camera brands today have been greatly affected by the rise of the smartphone. People no longer need to buy expensive cameras because smartphones already have them. But GoPro stands still as popular among outdoor travelers and sports enthusiasts. And why is this so? It’s because of UGC, the main focus of GoPro on its marketing strategy. GoPro created a platform to help their customers share unique moments they capture as an entry to the “page of fame.” This is a monthly contest among GoPro users. Roughly 6,000 GoPro videos are uploaded on their platform daily. The winning entry receives a prize and is uploaded on GoPro’s social media pages. Today, brands have mimicked GoPro’s stint. With the many trends in using user-generated content, Shoppable UGCs are now the future of social eCommerce.

WHAT ARE SHOPPABLE UGCS?

Shoppable UGCs are the blending of a brand’s product specification and user-generated content. With a product specification, shoppers can make a direct purchase within a social media platform. On the other hand, the user-generated content showcases the credibility of the brand that greatly influences the buying process. Shoppable UGC boosts a brand’s revenue by reducing cart abandonment. A social media agency Hong Kong relates how Diaspora Co. harnesses the power of UGC to becoming a popular spice brand globally. In 2017, Sana Javeri Kadri founded the company with the goal to market organic spices produced by small Indian farmers. Sara started an Instagram Shop for Diaspora with only 300 followers. They then started showcasing cooking demos of customers using their spices. By tying up the business with UGC stories, Diaspora has now gained more than 86,000 followers.

WHY SHOPPABLE UGCS ARE THE FUTURE OF SOCIAL E-COMMERCE?

According to a digital marketing speaker Hong Kong brands have shifted the spotlight away from them and turned it towards their employees, fans, and loyal customers. Through a video marketing agency Hong Kong, they use this group of people to fuel their social media content and marketing activities. This is because of the following reasons:

Shoppable UGCs Are a Cost-Effective Way to Market

Many brands spend a hefty amount to advertise their products and services. They pay search engines under a PPC scheme. They pay social media platforms to show their ads on news feeds. They also pay creators to curate eye-catching content. Shoppable UGCs don’t need creators nor paid advertising services. A brand can simply ask permission from its customer to use his or her content. They can offer a freebie or a mention in exchange. Brands only need to put a product tag or shopping link before publishing it and voila, they now have a great ad or campaign on a social media page.

Shoppable UGCs Improve the Buying Experience on Social Media

A shoppable content experience allows social media users to buy products and services directly within the platform. It eliminates the traditional buying process that involves lengthy procedures and steps. What makes shoppable UGCs the best is that buyers can complete the payment in one or two clicks. It is online shopping made easy, engaging, fast, and seamless. With 91% of buyers preferring interactive visual content, shoppable UGCs have significantly decreased cart abandonment.

UGCs Are the Most Engaging Content on Social Media

People love UGCs because they are more authentic than branded content. They can better relate to the audiences’ emotions by being within the same shoes. Statistics show that UGC highly influenced the buying experience of 79% of shoppers. As the line between eCommerce and social media content narrowed down, Shoppable UGCs are becoming a trend. Most brands highlight their stories using product tags and shoppable stickers. A majority create featured catalogs to showcase their products and services. 

UGCs Provide Social Proof for Customers to Trust a Brand

Consumers today are a lot smarter. They commonly look for social proof before trusting a brand. With shoppable UGCs, brands can show that they make people happy. UGCs also show that a specific product can solve a customer’s pain point or problem. In another instance, shoppable UGCs allow consumers to experience the product via augmented reality. As such 56% of consumers look for shoppable UGCs before making a decision to buy a product or service. Today, the most influential content is not a picture-perfect image or video. Instead, they are realistic clips and images from genuine customers.

THE BOTTOM LINE

Shoppable UGCs are indeed the future of social eCommerce. They tap into the human desire to deeply connect with a brand. They are authentic and relatable. They also provide a great return of investment (ROI) without much cost or advertising budget. With 55% of the world’s population using social media, this is the best time to use Shoppable UGCs as the main strategy in social media marketing.

Reference: https://www.socialmediatoday.com/news/why-shoppable-ugc-is-the-future-of-ecommerce-experiences/598994/

Top Social Media Marketing Trends for 2021

The year 2020 has been a memorable year for people all over the world. The COVID-19 outbreak led to social distancing measures and lockdown protocols. A lot of changes have happened as people were forced to stay at home. One significant shift is the switch of physical stores into digital shops. Such a switch brought about changes in the marketing strategies among social media platforms. To guide brands and marketers, here are the top social media marketing trends for 2021.

Ephemeral Content

People nowadays work from home and are very busy. They spend a short time browsing on social media platforms daily. According to a digital marketing speaker Hong Kong, most people spend an average of 2 hours and 24 minutes on Facebook daily. YouTube receives an average daily time spend of 40 minutes. On the other hand, Instagrammers spend 28 minutes on the platform daily. The way people consume content also changes. Modern social media users have the shortest attention span. These are the reasons why ephemeral content is trending. 

Ephemeral content is rich media content accessible for only a short period. They can be photos, live streams, product demos, stories, or videos, etc. They only stay in a social media post temporarily, typically disappearing after 24 hours.  Ephemeral content takes advantage of the FOMO nature among consumers. Short but engaging creatives create a sense of urgency and fuel the fear of missing out among consumers. As such, they trigger conversion as a marketing strategy. A social media agency Hong Kong commonly engages its audience through Facebook Stories, Instagram Reels, and YouTube Shorts. They also host live broadcasts to drop teasers or launch a product. Infographics and memes have also been very popular among social media communities.  

Live Streaming

A video marketing agency Hong Kong has noted the increase in the consumption of live streaming. Influencers, social media marketers, and vloggers use them to connect to their audiences in real-time. They authentically engage viewers. Around 82% of social media users preferred live videos over a blog or a social post. Live streaming also has the power to expand an event’s viewership. They can connect global fans and worldwide offices during an online broadcast. They are also effective in driving sales. Reports show the 73% of B2B marketers enjoyed a positive ROI result during live streams.

The top 5 live streaming social media platforms for 2021 are YouTube, Facebook, Instagram, LinkedIn, and Twitter. The best ways to use live streaming among social media platforms to market a brand or product are:

  • Announcement of limited discounts, promotions, and sales
  • Casual Q&A about a brand or product
  • How-to guides for products and services
  • Influencer interview related to a brand or product
  • Product unboxing
  • Ratings, reviews, and testimonials
  • Sharing a day in a brand or behind-the-scene stories

Micro-influencers

Influencer marketing is a type of endorsement or product mention coming from famous celebrities, industry experts, popular TV personalities, sports champions, etc. Influencers are categorized based on the number of followers they have. 

  • Nano-influencers have 1K to 10K followers.
  • Micro-influencers have 10K to 50K followers.
  • Mid-tier influencers have 50K to 500K followers.
  • Macro-influencers have 500K to 1M followers.

Modern consumers commonly look for social media reviews among micro-influencers. It’s because they are happy to share opinions about products and services. They also shine well in their respective niche. People no longer focus on the huge number of followers. What they look for is someone who experiences the same level of thinking among products and services. For most brands, micro-influencers are the most affordable ambassadors. 

Private Channels

A private channel is an app or platform that can only be accessed by the members of the channel. Their biggest selling point is privacy. Most social media users today are exhausted from the noise coming from newsfeed notifications and public feeds. They long for more curated and personal engagement.  When it comes to brand connection, most social media users prefer direct chats over public commenting on posts. This is why private messaging apps are also trending. 

An invite-only audio-based app has recently made news in the US market. Launched in March 2020 was Clubhouse. After a year from its launch, the app is almost everywhere. Clubhouse celebrated its first anniversary with 12.5 million downloads. Audio rooms are hosted by a celebrity to boost engagement in the app. Some celebrities using Clubhouse are Oprah Winfrey, MC Hammer hip-hop artist Drake, actor Jared Leto, multi-entertainer Chris Rock, and rapper Lupe Fiasco. Even Elon Musk and Mark Zuckerberg use Clubhouse. 

Snapchat is a private messaging app where any message, picture, or video sent disappears within a short time. Its goal is to create a more natural flow of conversation. As of April 2021, the messaging app rises to 280 million monthly active users. The biggest growth of Snapchat this year can be accounted to the company’s global investment in improved language support and localized content. The app has also rolled out new features that boost engagement such as AR, Bitmoji avatars, and the TikTok clone, Spotlight.

Reference: https://sleekflow.io/blog/social-media-trend/

The Story of Stories Marketing in Social Media

Once upon a time, an English photographer combined 24 photos of a horse to show “The Horse in Motion.” It was the first experiment to create a video in 1878. After 10 years, a French inventor created the “Roundhay Garden Scene.” It was the oldest surviving motion picture in the Guinness Book of Records. Then, there was the Internet where videos can be uploaded. In 2005, YouTube was launched with its first video – “Me at the Zoo.” From there, the rest was history. Video technology evolved faster and soon became the king of digital media.

Video marketing is the number 1 winner in 2020. But people’s habits have changed. Because of the many social media websites, their attention span is very short. They tend to hop from one network to another daily. As such, most social media agencies Hong Kong use short-form video content to engage their audience. These short clips have strongly influenced the buying decision among consumers. Many social networks added features and tools to create short video clips. They are launched not only for marketing purposes but because they are the crowd’s favorite. At first, there were Instagram Stories which sooner was also adopted by Facebook. Then, there were Twitter Fleets. 

Facebook and Instagram Stories

Launched in 2016, around 500 million Instagrammers use Instagram Stories daily. They allow users to post an image or video that disappears within 24 hours after posting. In 2017, Facebook integrated the Stories within the platform. They are initially user-generated content uploaded by Facebook users. Like Instagram Stories, they disappear within 24 hours after posting. 

Facebook Stories appear on top of Facebook feeds. A story will appear in full-screen mode once a user taps a profile photo in the Stories tab. Unlike a regular Instagram post, Stories don’t have likes or public comments. To create Facebook Stories, simply tap the plus sign within your profile photo on the Stories tab. You can choose the option to add an image or video from your camera roll or capture a live photo or video that you want to share.

Instagram Stories appear on top of Instagram feeds. A story will appear in full-screen mode once a user taps a profile photo in the Stories tab. Unlike a regular Instagram post, Stories don’t have likes or public comments. To create Stories on Instagram, simply tap the plus sign on your Instagram home page and choose the story option at the bottom of the camera screen. 

Facebook and Instagram Stories have different elements that brands can use for video marketing Hong Kong. These elements make it easier for users to create engaging and high-quality videos in the absence of studio filters and hi-tech cameras. 

  • Augmented Reality or AR effects allow users to add digital objects within a real-world environment. They can be a cost-effective and creative way of enhancing the presentation of your Instagram Stories. Brands can also use them to highlight a certain product.
  • Product Tags on Instagram Stories are a great way to influence the buying decision of the viewers. Using the right CTAs and linking them to an eCommerce website allows people to shop without leaving Instagram.
  • Stickers are another way to monetize content. Product stickers help users discover more products that brands offer. Tapping on the features allows them to check out their cart directly on Instagram. 
  • Shops and Shop Catalogs can be shared via Facebook and Instagram Stories. These serve as the digital storefronts among businesses.
  • Video Clip Editing tools were added by Facebook and Instagram to Stories last December 2020. They are very useful in changing the elements of Stories that brands put under an A/B experiment.

One great thing about Facebook Stories is their ability to be shared on Facebook Pages. This is some sort of targeted advertising. Sharing relevant brand Stories on Facebook Pages stir conversations and uplift traffic on a brand’s site.

Recently, Instagram is also testing auto-captions and saving drafts of Stories. Auto-caption can boost the reach of Stories for SEO purposes. While saving Stories makes it easier for marketers to fill their Instagram calendar.

Twitter Fleets

Twitter officially launched Fleets on 17 November 2020. Since Fleets disappear after 24 hours, it gives lower pressure for people to share what’s happening. Fleets are a great way for sharing momentary thoughts. It starts conversations through direct messaging on Twitter.

Twitter Fleets are visible on top of Twitter timelines. Tapping the profile picture of the account you are following on Twitter shows a full preview of the account’s latest Fleet. Users can fleet an image, text message, tweet reaction, or video. To add a Fleet, just tap your Twitter profile picture on the Fleets tab. You now have the option to upload an image or video from your camera roll or you can capture one to shoe on your Fleet story. To share a tweet on Fleets, tap the share icon and choose “share in Fleets.”

Fleets are a relatively new kind of social media story. But many brands find ways to use them in marketing. 

  • The Twitter nation craves authentic interaction. Using Fleets, brands can share behind-the-scene experiences. They can show how a product is made or what a typical day in the company looks like.
  • Fleets vanish so fast freeing brands from cluttering Twitter feeds. Through Fleets, brands can share casual content like product inventories, top-selling items, and upcoming product lines. 
  • Fleets are also the perfect place for a live broadcast. Brands can announce a big event, an upcoming sale, how-tos, unboxing, etc. Through Fleets, brands can create a sense of urgency by sharing giveaways and promotions that last for 24 hours.
  • Fleets are also helpful in keeping your fans updated with what’s happening in the business. Whether it’s a new sale, product launch, or shipping delays, brand followers won’t miss it because Fleets stay on top of the tweets all day long.
  • Besides authentic interaction, the Twitter nation also craves fun and news. Fleets are a great wait to create fun and entertainment through memes and short clips. Such content can encourage engagement and liven up your followers’ moments on Twitter. Alternatively, a Fleet is also an eye-catching way to share the latest news and trends in the world today. 

2021 Trends for Stories Marketing 

A marketing speaker Hong Kong, stories marketing is very popular because it is authentic, entertaining, and simpler to digest. Today, brands use story marketing in alignment with 3 trends.

  • UGC for authenticity. A happy customer’s story about a positive experience in a product is very authentic proof among consumers. Brands can publish user-generated videos that evoke emotions. Once they capture the viewer’s heart, these stories can most likely impact their buying decision.
  • Behind-the-Brand videos for entertainment. Stories marketing can help promote transparency within brands. Using them to showcase behind-the-brand videos can be very entertaining. Brands are giving the viewers a unique experience in connecting them with the people behind a brand. Pulling back the curtains for bloopers, fun moments, or milestones makes the audience laugh and feel connected.
  • A simpler way to educate the customers. Most people find text instructions boring. This makes them miss out on critical items on a manual. Stories marketing is also a simpler way to educate your customers. Explainer videos make it easier for them to remember step-by-step instructions on how to use a product. It is also a simple way of showing them what are their benefits.

Stories marketing doesn’t end here. It is a continuous effort that brands should do. Go ahead, tell your brand stories.

References:

https://www.nicemedia.co.uk/history-video-first-things-first/

https://buffer.com/library/instagram-stories/

https://buffer.com/library/facebook-stories/

https://blog.twitter.com/en_us/topics/product/2020/introducing-fleets-new-way-to-join-the-conversation.html

https://blog.hubspot.com/marketing/short-form-video-trends

Utilizing Instagram to Market Your Products in Hong Kong

If you have been paying attention to the online social media scene, you may have already heard about a new social network that’s quickly becoming one of the most popular in the world – and that is Instagram marketing in Hong Kong. The service was introduced to the public by Facebook in 2012, but many business owners had to wait until they could buy Facebook Gold in order to use the site.

Now, however, there are so many businesses on the site that it has become a very desirable marketing tool for any business owner in Hong Kong to have access to. The reason is because it is a free service that lets users upload pictures that show off their products or services. These pictures are often uploaded to the site through Facebook.

In order to get the most out of Instagram marketing in Hong Kong, you need to create an account and upload your own photos. Once you have created an account, you will need to provide some basic information like your name and email address, but don’t worry, you can add more if you want.

Next, you will want to go to the Search Box and type in keywords related to your business. Once you have entered these keywords into the search box, you will have a better chance at getting an increased amount of traffic to your business. However, you have to be careful that you do not just put the keywords randomly into the search box, since this will not produce results.

You will also want to make sure that the photos you upload to show off your local businesses and products. Most people post pictures of their home or the offices where they work. If you want to get the most out of your advertising and marketing efforts, you should choose photos that are specific to the business you are trying to promote. By using photos that show off your products, you will be able to build up your customer base faster and also gain more potential customers.

Lastly, you will want to keep your Instagram profile updated with new photos throughout the day. Many people like to visit the site when it is empty, so you will want to ensure that people know that you are always posting new pictures that show off new products or services.